What to expect when placing an order

Last updated 2026-03-15 
Want to talk to a live person now? Call or Text 1-(512) 525-1659
Email: info@limestoneholeyrock.com

What can I expect during the check-out process?
At checkout, all orders are set for free USPS Ground Advantage shipping.
Our entire website is built around giving you the best experience possible, and free shipping is part of that. 

Why do you ask for my phone number?
We ask for your number to send a video of your order before it leaves. There's a chance you might want something changed. It's optional, but we appreciate it. We'll use it for the purpose of this order only and nothing else.

What happens after I pay for my order?
After you pay for your order, you'll receive an automated confirmation message in your email. Shortly after that, a staff member will message you, letting you know we're preparing your order and also give you the tracking information and expected delivery date.

How can I track my order?
The easiest way to track your order is to text the word TRACK to 512-525-1659
You can also create a user account and track your package there.

What happens if my order gets lost in transit or shows as delivered, but it didn't?
We'll send out a fresh order to you right away with no waiting and no fees. If the original
order should ever show up, you can keep it, too.

What happens if my item is damaged during shipping?
If your item is damaged, let us know. We'll send out a replacement(s) at no cost. On a mobile device or phone? Click to call or Text us now: 1 (512) 525-1659

 

We're here for you!

  • A dark blue graphic with white text reading 'From your cell phone' and 'Tap below to call or text,' plus three sets of double-down arrows at the bottom indicating a swipe-down call or text action.

    Call/Text Now 5125251659

  • A dark blue square graphic with white text reading: 'From your landline Call 512-525-1659 We are usually outside working. If no one answers, we will return your call.

    We accept phone calls 7 days a week. The products we sell require processing that is done outdoors. If no one answers, leave a message. We check them often.